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January 14, 2015
Dr. Jeremiah Brown
Brown Retina Institute
17319 IH 35 North, Suite 303
Dear Doctor Brown and Staff,
Because it is so rare to find a physician who has all the positive qualities one would expect in a care-giver, I had to write this letter to you. I am hoping you may wish to share it with other patients.
On December 30, 2014, I noticed that I had some “floaters” in my right eye. Because this was a new occurrence, I decided to make an appointment with my optometrist, Dr. Bell. While I was standing at his reception desk, my eye began to bleed internally. I was absolutely terrified this was happening, and luckily, Dr. Bell saw me right away. He told me that I had a detached retina and that he was going to refer me to the best ophthalmologist and retina specialist in San Antonio. He also told me that if I was lucky, I would get to see Dr. Jeremiah Brown that day.
Your office accommodated Dr. Bell’s request, and I immediately went to your State Highway 151 office that afternoon. Although I had to wait because of the number of patients ahead of me, I found the office staff extremely concerned and caring. It was as if everyone really wanted to help me! Sitting in the waiting room, I overheard several patients talking about Dr. Brown. They were relating their experiences with his expertise, his kind and caring manner and his skill as a retinal specialist. I was immediately comforted by the positive discussions I overheard.
The nurse eventually called my name and immediately put me at ease as she completed all the preparations for my meeting with Dr. Brown.
She dilated my eyes for the examination and made sure I was comfortable while I was waiting. She led me to the examination room, and soon I met Dr. Brown.
When Dr. Brown entered the room, I immediately felt a sense of calmness and concern. His voice was gentle and I knew that I was in very capable hands. It is difficult to explain the compassion, trust, and caring that Dr. Brown portrays, but when I was in his presence I sensed that everything was going to be addressed and I was relieved and knew that I was going to be alright.
Dr. Brown completed a very thorough examination and put me at ease when he told me that I had a tear in the retina and that I did not have a detached retina. He explained the cause, the treatment he proposed and scheduled surgery for me the next day at his office in Schertz.
Even though it was New Year’s Eve, Dr. Brown’s office was very busy when I arrived for my surgery. Again, there were at least a dozen people waiting to be seen. The assistants in the Schertz office were impressive, and quickly processed my arrival and made me comfortable. Prior to the surgery, the nurse completed all the preparations and explained exactly the surgical process.
After they completed the set up in the surgical area, Dr. Brown entered and I immediately felt his calm and reassuring attitude. In a gentle voice, he explained the surgical process and asked if I had any questions.
With calm reassurance, Dr. Brown completed the laser surgical repair of the retina. When complete, he again reassured me that the surgery had gone well and he expected excellent results. Although I was in a bit of pain, I was so thankful that the surgery was complete.
After a two week follow-up appointment to verify the results of the surgery, I was fortunate that I lost no visual acuity, I lost no range of vision, and I have had no subsequent issues with my eye.
I want to reiterate that Dr. Brown’s entire staff emulates his care and concern for his patients. I have never been to a doctor’s office where everyone was so attuned to their patient’s needs. The attitudes, personalities and skills of Dr. Brown’s staff go far beyond the expectations of his patients.
And so, I just wanted to share my personal experience with Dr. Brown and his amazing staff. All those fears I had were quickly dispelled through the services of this exceptional physician and his staff.